Hi Mike,
We want to express our sincere gratitude to you, Robert, and Todd for responding to our call for help so quickly ..... and on an early Sunday morning, one week before Christmas Eve. Your professionalism and competency displayed today stand unmatched in our experience, especially in a follow-up situation, after you have already completed our renovation project.
Your troubleshooting methodology was impressive in your thoroughness of investigation, even employing high-tech remote camera equipment as needed. Your persistent, determined, and tireless search for the cause of our problem was most appreciated. Completing phase one of this troubleshooting/repair in this first service visit brought great comfort and relief to us. That you will complete the final phase two of this service before Christmas Eve is a wonderfully kind commitment.
This quality of follow-up service in an emergency situation places you in the top echelon of all construction companies with which we have contracted. You have built a company that we deeply respect. Your selection of skilled personnel and project leader foremen shows the maturity and judgement of a man with uncommon wisdom and character.
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